The team at twenty--twenty spent 12 months supporting Perfocal's mission to take over the UK photography market. We added value across the entire company, supporting with higher-level leadership and strategic-growth alongside focus work within different departments of the business. We've chosen 12 of our top highlights over the past 12 months for you to see below!
"t--t offers all-round, highly adaptable solutions to solve complex business challenges. They adapt to different industries fast, and build very flexible and customised plans for working together. I would recommend them to other funded early-stage startups that face challenges in their business." - Tony Xu, Founder, Perfocal
- 1. MASSLANDERS
- 2. OPTIMISED WORKING STYLES AND TEAM STRUCTURES
- 3. 25 TOP TOGS CAMPAIGN
- 4. CRITICAL COVID STRATEGIC PLANNING
- 5. VIDEO EXPLAINER
- 6. SEO AUDITING AND WEB PERFORMANCE ENHANCEMENT
- 7. LAUNCHING MERCHANDISE
- 8. RECORD CLIENT DEAL CLOSINGS
- 9. B2B & B2C MARKETING STRATEGY AND IMPLEMENTATION
- 10. GRADUATE TRAINING SCHEME AND KEY HIRING SUPPORT
- 11. LAUNCHING BD WITH AN ACCOMPANYING DASHBOARD, TRAINING PORTAL AND END-TO-END STRATEGY
- 12. MAJOR PARTNERSHIP DEAL CLOSING
We set up a spreadsheet of thousands of website combinations (subregion x type of photographer) that creates a template to targets keywords. We launched 4000 pages in total and set up unique content for each page, domain building activities and further website improvement.
2. OPTIMISED WORKING STYLES AND TEAM STRUCTURES
People management, flow of information, productivity and decision making were core items within this company that were critically slow upon our entry, twenty--twenty's change to structures laid the foundations for team success.
"They improved our communication and best practices. Overall, they restructured our product team so we could work as effectively as some of the most successful startups." - Ranieri, Developer, Perfocal
3. 25 TOP TOGS CAMPAIGN
We interviewed our top 25 photographers and wrote up a piece on each, using outputted content for social media goals moving forward. Awarding photographers with a website badge which drove backlinks (SEO) hit three core company activities. Though a large initial sunk cost, this would pay dividends over time. We developed 6 months worth of social media collateral.
4. CRITICAL COVID STRATEGIC PLANNING
We worked on crisis management and strategy following the announcement of COVID lockdown measures. We conservatively forecasted, built out scenarios, and advised the CEO. We forecasted incredibly accurately; highlight being that we stated we could reach £20k GMV in July (a company record) coming out of the first COVID wave, and we hit this number a day before August. Strong forecasting and strong goals setting helped the team align and feel accomplished when achieved. This strategy armed sustainable growth with partnerships, business clients and merchandise revenue streams in the 10-months that followed.
5. VIDEO EXPLAINER
We worked with Behance, a polish agency to create this polished video explainer. It's been featured as best in a design category from the agency, is used in client communications and features on Perfocal's website.
6. SEO AUDITING AND WEB PERFORMANCE ENHANCEMENT
We ran an audit using google lighthouse, to generate a list of priority items which would improve the website's performance. We did SEO auditing and technical fixes within the code base in parallel to improve the company's SEO.
7. LAUNCHING MERCHANDISE
We partnered with a global photo merchandising services to whitelabel a photobook app and Perfocal shop. This opened a revenue channel in which a customer is willing to spend up to 2x their initial ABV. This was a multi-marketing channel push and really bolstered the company's proposition to customers.
"There are always a tonne of discussions about plans, but very few get implemented. Whereas, they have an incredible ability to actually get things done." - Pui-Ming, Head of Product, Perfocal
8. RECORD CLIENT DEAL CLOSINGS
We introduced new account management practices within Perfocal, training their team in applying a high degree of attention, care and authenticity to key clients when closing large deals. In the case of Spicerhaart, one deal's GMV exceeded most of their monthly totals. By managing these clients well we also drove future warm introductions, and repeat orders from the clients.
9. B2B & B2C MARKETING STRATEGY AND IMPLEMENTATION
We built an integrated B2B & B2C social media marketing plan, underpinned by strategic theory. We also produced a series of high impact content marketing pieces to enhance business development, partnerships and to develop new revenue streams.
10. GRADUATE TRAINING SCHEME AND KEY HIRING SUPPORT
We ran 8 'graduates' through an intensive 4-week BD training programme to hire 2 full-time BD specialists onto Perfocal's team. During our time at Perfocal we also supported the hiring of Perfocal's Lead Backend Dev who we felt held CTO potential and their Customer Service Lead who was positioned central to the businesses success.
"They add instant fire power to a team and give them the push they need to hit targets. They've got a well-balanced skillset of personality, team management, technical skills and implementation capability" - Brandon, Head of Sales, Perfocal
11. LAUNCHING BD WITH AN ACCOMPANYING DASHBOARD, TRAINING PORTAL AND END-TO-END STRATEGY
We created a 'BD portal' to include everything on business development strategy, tools, process and pipelines. By developing a google sheets dashboard we could also track all B2B client outreach, bookings, payments and MOM stats; we have since facilitated the team's transition to Hubspot's CRM and Sales Pro.
12. MAJOR PARTNERSHIP DEAL CLOSING
We closed major partnerships during our time at Perfocal, setting up new outreach, client management and commission structures. These include Churchill Gowns (for graduation photography), Sawdays (for property photography) and we have just entered the 'negotiation and commercials' stage of partnership formation with Not On The High Street (product photography).
"They are some of the most impactful people I’ve had the pleasure of working with. Their initiative to take action is second to none. They manage large and diverse workloads, create and listen to ideas and provide incredible support. They are true team players." - Muji, Business Development, Perfocal